Refund and Returns Policy

NGU Digital Media Refund Policy

At NGU Digital Media, we are committed to providing exceptional services and ensuring customer satisfaction. We understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully to understand your rights and options.

1. Eligibility for Refund:

  • Refunds are applicable to services that fall within the scope of our service packages, as detailed in our service agreement.
  • Clients may be eligible for a refund if they encounter any of the following scenarios:
  • Service not delivered as per the agreed terms and specifications.
  • Significant quality issues with the delivered service that cannot be resolved promptly.

2. Refund Requests:

  • To initiate a refund request, clients must contact our customer support team within 14 days of the service delivery date.
  • Refund requests must be made in writing, detailing the specific reasons for the request.

3. Evaluation Process:

  • Once a refund request is received, our team will evaluate the situation and the provided information.
  • We may request additional details or evidence to better understand the issue.

4. Resolution Options:

  • If the issue is found to be valid and falls within the eligible criteria, we will offer one of the following resolution options:
  • Re-attempt the service to address the issues.
  • Partial refund based on the extent of the issue and the impact on the service’s value.
  • Full refund if the service delivery was severely compromised and cannot be rectified.

5. Refund Process:

  • If a refund is approved, it will be processed within 14 business days from the date of approval.
  • Refunds will be issued using the same payment method used for the original transaction.

6. Non-Eligible Scenarios:

  • Refund requests will not be entertained in the following situations:
  • Change of mind or change in business circumstances.
  • Failure to provide necessary information or cooperation required for the service.
  • Inaccurate or incomplete information provided by the client during the service agreement process.

7. Service Cancellation:

  • Clients can request to cancel a service before it has been initiated. In such cases, a full refund will be provided.

8. Modification of Policy:

  • NGU Digital Media reserves the right to modify or update this refund policy at its discretion. Clients will be informed of any changes through our official communication channels.

Our refund policy is designed to protect both our clients’ interests and the quality of our services. We are dedicated to resolving any issues that may arise and ensuring that our clients receive the value they expect from NGU Digital Media.

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at info@ngudigitalmedia.com

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